What is your return policy?
Our Bash New York promise backs all our party goods! If the products you selected didn't work out, you are free to return your items for a refund to the original form of payment. All returns should be received within 14 days of the original delivery date and be in their original packaging. We sadly cannot accept returns on opened items or items that have been damaged after opening.
To initiate a return, please email us at firstname.lastname@example.org.
Please note, return shipping cost is the responsibility of the buyer. We don't offer exchanges at this time.
What is your exchange policy?
Our system doesn't allow us to initiate exchanges right now, but who has time to wait for an exchange to be processed? When we're planning a party, we certainly don't. Drop us a line at email@example.com, and we'll do our best to set you up with essentials you love.
How do I initiate a return?
To initiate a return, please email us at firstname.lastname@example.org. Please do not return items before emailing us to process your return.
How and when will I be refunded?
It takes our team about two weeks to receive your return and process the refund. Once complete, we'll initiate the refund and it will post back to the original payment method.